About Us

Water Heater Repair and ReplacementAt Hancock Plumbing & Drain, we take great pride in our many years of service to our customers in the Birmingham area. Over the years, we have provided thousands of Birmingham homes and businesses with the best maintenance, replacement and plumbing repair solutions. Our team looks forward to servicing your home and or business needs for plumbing and drain services. Hancock Plumbing & Drain is Family owned and Operated, since 2009.

At Hancock, we have a customer focus, appointments are made for customer convenience, not ours. We service Birmingham and the surrounding areas with appointments Monday-Friday 8-5 and Saturdays from 8-6 with after hours appts at the convenience of our customers.

Alagasco Gas Water HeaterAt Hancock we specialize in water heaters installed or repaired. We offer Green Certified Alagasco Gas Tankless Hotwater Heater products when our customers are looking for an eco-friendly option. You may also be eligible for a rebate up to $800 if you switch from an electric water heater to a new natural gas water heater. Our Hancock Plumbing & Drain customers appreciate our years of expertise when it comes to replacing a water main with as little digging as possible, repairing or replacing faucets, and if you have a clogged drain: NO problem! We will clear it!

We are recipients of the Lawson State Community College - Plumbing Business Award and are Certified Field Trainers. We are active in our community as Members of First Baptist Church in Pelham. Owner Ed Hancock is a Veteran of The US Navy 1982-1988, Honorable Discharge.

Ask our Hancock Plumbing & Drain Team for a free estimate. Whether it's a new installation or routine service, you can depend on our trained and skilled technicians to provide the expertise required for a perfect comfort solution.

Plumbing Testimonials

hoover plumber

Plumber was courteous and prompt. No issue with the service.

Shirley K.
Pelham, AL

Super fast response and came when we needed him to. Provided a quick solution and did good work. Price was a bit more than I would have thought, hence the less than "5" rating on Value for Money. Otherwise, I'd recommend him.

Sean S.
Calera, AL

Mr. Hancock showed up when he said he would. He diagnosed the problem with leaking kitchen pipes. He explained to me exactly what he was doing to correct the problem. He repaired it to my satisfaction and charged me what I think was a more than fair price. I would (and I will) hire him for my plumbing needs in the future.

Harold W.
Pelham, AL

Had a pipe leak... so the first response was Hancock. They came out and fixed the leak fast and quick... which i like and as for price... not too bad.

Jennie T.
Birmingham, AL

Fantastic plumber!!

Jan D.
Birmingham, AL

Very happy with Mr. Hancock. Very knowledgeable and customer service is outstanding. I felt that his charges were very reasonable although don't have any comparisons - I was so impressed with him that I hired him without waiting for other bids. I have had bad experiences with plumbers before, but I think that I have finally found the right plumber.

Jennie E.
Birmingham, AL

Best plumber I have used!

Rusty T.
Alabaster, AL

the project was completed and very professional.

Mary N.
Birmingham, AL

My kitchen sink was clogged, and within minutes of explaining the problem on Service Magic, I got a phone call from Ed Hancock. He came out first thing in the morning and unclogged the pipe, with a 3-month warranty if it clogs again.

Calera, AL

Awesome guy, does good work!! Reasonable price

Cinnie M.
Sterett, AL

Cant give a fair rating on quality or value for money because Hancock didn't actually perform a physical service for me, so I made an assumption, BUT I know customer service is awesome. Mr. Hancock responded to my service magic request very promptly. When we spoke, he listened to my problem and offered me a potential solution over the phone. He was right. He graciously saved me money by giving me his input prior to seeing my problem. Hancock has earned my future business and recommendations just for caring enough to help.

Chad P.
Alabaster, AL

Was very satisfied with entire work. Mr. Hancock had been out before and given me good advice so when I called again he was right there taking care of replacing my water heater. Will recommend him to anyone.

Charlotte M.
Pelham, AL

Ed Hancock did a great job. He replaced my water line from water meter to house without digging up any of my lawn and sidewalks.

Ed A.
Hoover, AL

typical of any contractor for any service...poor customer contact communications but work done quickly and informative on day of work

Birmingham, AL

My husband really like Mr. Hancock. He was pleased with the service, quality, and cost.

Jenis D.
Birmingham, AL

Excellent response time to my inquiry. Ed treated us with respect, explained all the details of the installation, left the area cleaner than when he got there. I may have been able to do this for less but I doubt that I would be as happy as I am with Hancock Plumbing, best experience I have ever had with a plumber.

Kerry S.
Pelham, AL

Ed Hancock Plumbing was excellent. I would recommend him to anybody.

Eric P.
Birmingham, AL

Friendly and punctual, resolved problem quickly

Anne T.
Birmingham, AL

Reasonable on price. Very nice and work was done great... Momma is happy!!!!!!!!!!!!!!!

Donna G.
Hoover, AL

Great job.

Alabaster, AL

Very responsive to our request for service. Very personable and good quality work. Fair price.

Pelham, AL

Ed was prompt, thorough and a delight to have in our home. His price was fair and a good value. We intend to call on him for some future projects that need professional installation. I would recommend him highly!

Amy E.
Birmingham, AL

Called and came out the next day. Gave me a good explanation of work needed. Kept appointment to do the work as scheduled and finished ahead of schedule. Very pleased and would use services again.

Jamie L.
Birmingham, AL

Professional, polite, and honest.

Becky C.
Birmingham, AL

Fast, friendly and even made sure everything was cleaned up to my satisfaction!

Georgette C.
Pelham, AL

I submitted an online request at 10:40 pm on a Sunday night. At 10:43 pm Ed Hancock called me and set up an appointment for the next morning. Amazing response time, wonderful customer service, and very helpful answering all the questions I had during my service call. I will definitely save Hancock's contact info and recommend to friends/family.

Brad H.
Birmingham, AL

He responded immediately. He was very courteous and priced reasonably. would definitely recommend him.

Mary Jo P.
Alabaster, AL

Contacted immediately after service magic posting. Provided diagnostic information over phone. Arrived in window promised, Quickly determined and corrected problem which turned out to be a usage problem (excessive tp ) and not a mechanical. Fair rate for Hour service. Will call again if new problem arises.

Jack R.
Homewood, AL

Timely service at a reasonable rate.

Birmingham, AL

Very prompt. Good customer relations. Easy to understand what needed to be done. Gave free advice about other problems. Fixed problem. Made sure I knew if the job had further problems, he would be back. I would recommend him.

Thomas A.
Birmingham, AL

5 stars

Barney C.
Birmingham, AL

Very informative throughout entire process.

Birmingham, AL

Honest and punctual!!!!! Fixed our problem in no time and was very professional. We will definitely call again.

David & Suzy S.
Birmingham, AL

Business Hours
Monday-Friday 8-5 and
Saturdays from 8-6

After hours appts are available at the convenience of our customers

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